Shipping & Returns

Delivery 

UK:

~ Shipping Cost £5.55/£8.05 (subject to change based on order weight). 

~ We aim to process and send out orders within 5-7 working days via Royal Mail 1st Class Signed for

Please note that the delivery times are estimated and you may experience delays which once posted are out of our control. LATTICIA Organics cannot be held responsible for delayed delivery caused by any third party.

EU: 

~ Shipping Cost £14.60/£16.10 (subject to change based on order weight). 

- We aim to process and send out orders within 5-7 working days

~ 3-5 working days to deliver

Please note that the delivery times are estimated and you may experience delays which once posted are out of our control. LATTICIA Organics cannot be held responsible for delayed delivery caused by any third party.

International Orders:

~ Shipping Cost £27.00/£33.70

- We aim to process and send out orders within 5-7 working days

~ 5-7 days to deliver (delivery may be impacted by customs)

 LATTICIA Organics is not responsible for any custom charges, import duties or taxes. We are also not responsible if your parcel does not pass custom checks. 

Please note that the delivery times are estimated and you may experience delays which once posted are out of our control. LATTICIA Organics cannot be held responsible for delayed delivery caused by any third party.

Returns & Refunds

We really hope you love your LATTICIA Organics products. In the event that you have an issue, please email hello@latticiaorganics.com with your order number, and confirm whether you would like to Return or Exchange your item, as well as your reasons for wanting to do so. 

Please note that the goods must be returned to us unopened still intact, unused and in a re-sellable condition within 28 days of delivery. If your delivery gets lost in the post and is not received by us, we will be unable to issue a refund - please return the goods by recorded delivery and retain the recorded delivery receipt as proof of postage.

Damaged goods

If you have received a damaged or defective order, please email hello@latticiaorganics.com with your order number and an image of the damaged item(s) within 7 working days of receiving your parcel. We will do our best to resolve any issues. 

Cancellations 

Changed your mind about your order? We are more than happy to offer a full refund or exchange, providing that you notify us by email at hello@latticiaorganics.com within 2 working days of delivery including your order number on the email. Please note that the original delivery charge will not be refunded and you will be liable to pay for any postal costs incurred when returning the goods.

Please note that the goods must be returned to us unopened still intact, unused and in a re-sellable condition. If your delivery gets lost in the post and is not received by us, we will be unable to issue a refund - please return the goods by recorded delivery and retain the recorded delivery receipt as proof of postage.

LATTICIA Organics reserves the right to cancel your order if there is insufficient stock to fulfil your order, if we do not deliver to your area or if an incorrect price was listed in error. A cancellation will be notified by email and any payment made will be refunded to the bank account used.